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| Payment
Methods
 We
accept all major credit cards (Visa, MasterCard, American Express,
and Discover), personal or business checks, and money orders for all
online and offline orders. Returned checks are subject to a $30
administrative fee.
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| Delivery
Time
Orders placed with a credit card will be shipped
within two business days (usually the same day the order is
received). Orders placed with a check (U.S. funds only, please) will
be shipped once funds have cleared. Returned checks are subject to a
$20 administrative fee.
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| Ordering
Methods
No matter how you like to shop, placing your order
with Cultured Expressions is easy! Although we use a secure server
to protect your personal information, we understand that not every
customer is comfortable using a credit card online. You can also
order by phone, or you can mail or fax your order to us. You can
also order online without a credit card (you'll just need
to mail us your check or money order!). When you get to the checkout
page, select "check" as your payment method and enter the
check number on the check you are mailing.
Order by phone: Call our
convenient toll-free phone number 1-866-MUDCLOTH. You'll need to
have your product selections and credit card handy. For easiest
ordering, add the items you're interested in to your shopping cart
so everything you'd like to purchase is organized when you make the
call.
Order by mail: Simply fill out
our order form and send it to us at the address printed on the order
form. Don't forget to include payment or credit card information so
we can quickly process your order.
IMPORTANT: WE DO NOT ACCEPT ORDERS VIA
E-MAIL. Please do not submit your order or any personal
information, especially credit card information, via e-mail. E-mail
is not secure and your data can be exposed or intercepted rather
easily. For this reason we do not accept orders via e-mail.
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| How
to Order Online
How do I place an order online?
When you're ready to complete your purchase, you
can proceed to the shipping and billing information pages by
clicking on "checkout" at the top of any page on our site.
The shipping charges and total order amount will be posted when you
reach the checkout pages. Simply enter the shipping address and
click on "continue" to proceed. Enter your payment
information and your billing address. Check your information
carefully, and then click on "continue" to complete your
purchase. You'll receive your order number on the confirmation page;
be sure to write this number down for future reference in the event
you have a question about your order. You'll also receive an order
confirmation via email.
Can I save my shopping cart if I'm not
ready to check out?
If your web browser is set to accept cookies, your
shopping cart will be saved for 60 days automatically if you leave
our site without completing a purchase (or if your browser or
computer crashes). To retrieve your saved items, access our Web site
from the same computer you used when you added the items to your
cart, and click on the "view cart" link in the top of any
page on our site.
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| Autographs
and Special Requests
If you would like an autographed copy of Lisa's
books or have another special request, we'd be happy to accomodate
you. Just send us an email at info@culturedexpressions.com
with the details.
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| Express
Ordering
If you've ordered from CulturedExpressions.com
before, you can save time on your next order! Just click on "My
Account" and log in. When you get to checkout, you won't have
to re-enter your billing and shipping addresses over again.
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| Security
Is shopping online at CulturedExpressions.com
secure? In a word, yes. We use SSL (Secure Socket Layer) technology
to ensure our site's security.
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| Shipping
What shipping methods are available?
We ship via U.S. Priority Mail and Federal
Express.
How much does shipping cost?
For orders shipped to U.S. addresses:
Shipping charges will be calculated automatically when you proceed
to the checkout on our site or when you place your order over the
phone. For mail and fax orders, please use this chart:
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U.S.
Priority Mail
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Fed Ex 2-Day
Express
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Orders under
$75
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$6.95
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$14.95
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Orders over
$75
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$9.95
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$19.95
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For all orders shipped OUTSIDE the U.S.:
We will calculate the correct shipping cost and notify you by email.
The adjusted shipping charge will be added to your credit card
total.
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| Sales
Tax
By law, we are required to collect a 7% sales tax
on orders shipped to New Jersey.
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| Gift
Certificates
Shopping for a gift but not sure what to buy?
Nothing can beat the convenience of a Cultured Expressions Gift
Certificate! To order a gift certificate by phone, call us at
1-866-MUDCLOTH. To order a gift certificate online, just click here.
You can then continue shopping, or if you're ready to complete your
purchase, click on "checkout" and complete the requested
information.
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| Returns
and Exchanges
Please email info@CulturedExpressions
prior to returning merchandise. Items may be returned for
merchandise credit only, when returned promptly and in saleable
condition, as determined by Cultured Expressions. Books and cut
fabrics may not be returned. Shipping charges are not refundable.
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| Class
Registrations
We'll confirm your registration by phone or email
before the class. Sessions cancelled by Cultured Expressions or the
event's host will be refunded. A student who cancels in advance will
be given a credit toward a future class or CE event. Sorry, no
refund or credit for "no-shows". In case of a
weather-related cancellation, you will be notified by phone, with
the option of a refund or credit for a re-scheduled class.
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| Questions?
Still have questions? Feel free to contact
us.
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