PLACING YOUR ORDER - No matter how you like to shop, placing your order with Cultured Expressions is easy! Although we use a secure server to protect your personal information, we understand that not every customer is comfortable using a credit card online. You can also order by phone, or you can mail or fax your order to us. Orders placed with a credit card are normally shipped within 2-3 business days Orders placed with a check (U.S. funds only) will be shipped once funds have cleared.
Order by Phone or Fax: Call or fax us toll-free at 1-866-MUDCLOTH (866-683-2568). Please have your product selections and credit card handy. To simplify the process, we suggest you place the items you want in your shopping cart online, so your order list is organized when you make the call.
SPECIAL REQUESTS (Signed Books, Color Preferences, etc.) - If you would like a personalized signed copy of Lisa's books or have another special request, we'd be happy to accommodate you. Just add any instructions to the “Add a Note” section of the checkout page, or email email@example.com.
GIFT CERTIFICATES - Shopping for a gift but not sure what to buy? Nothing can beat the convenience of a Cultured Expressions Gift Certificate! It comes beautifully wrapped with a fabric surprise, so you can have it sent directly to the recipient. Order by phone at 1-866-MUDCLOTH or order online under Gift Ideas.
SHIPPING within the US - We ship via U.S. Priority Mail, normally with an in-transit time of 2-4 days. Federal Express and UPS express shipping are available on request. We'll calculate the cost and advise you of the total prior to shipping.
ORDER PICK UP - Local customers are welcome to pick up their orders at the Rahway studio. See Visit the Rahway Studio for regular studio hours.
SHIPPING OUTSIDE of the U.S - Shipping & handling charges will be calculated and you'll be advised of the total prior to shipping via email. We’ll send a Paypal invoice for the outstanding shipping cost.
SALES TAX - By law, we are required to collect 6.625% sales tax on orders shipped within New Jersey
RETURNS & EXCHANGES - Please contact us via email or phone prior to returning merchandise. Some items may be returned for merchandise credit only, when returned promptly, uncut and in saleable condition, as determined by Cultured Expressions. EXCEPTIONS: Books, patterns, magazines, embellishments and fabrics cut specifically for your order may not be returned nor exchanged. Shipping charges are not refundable.
CLASS REGISTRATIONS - We'll confirm your registration by phone or email before the class. Sessions cancelled by Cultured Expressions, an outside instructor, or the event's host will be refunded. A student who cancels more than 24 hours in advance will be given a credit toward a future class or CE event. Sorry, no refund or credit for "no-shows". In case of a weather-related cancellation, you will be notified by phone/text, with the option of a refund or full credit for a re-scheduled class.
QUESTIONS? Still have questions? Feel free to contact us.